PBX or private branch exchange help to make an organization’s communication simpler by managing outbound and inbound calls. It allows its users to communicate within the company and even outside using different channels. Earlier PBX phone systems used analog technology, modern-day systems are digital and support VoIP. 

Different Types of PBX Phone Systems

There are four types of PBX systems, and you may have heard of all the different types of PBX systems, but that might confuse you. So here we discuss only the main types of PBX:

• On-Premise PBX: On-Premise PBX systems require you to own the hardware system where all hardware is run on-premise through the business’s server.
• Cloud PBX: Cloud PBX is known as Hosted PBX, is an Internet-based PBX system. It is a Cloud-based phone system so you can access your phone system through an internet connection hosted by one of the service providers.

Advantages of Cloud PBX

• Scalability: The nature of business is to keep growing, and you need a proper system for your growing business. Cloud PBX systems have the capability to scale up or down business operations according to your business needs. 
• Lower Cost: Cloud PBX cost is lesser than on-premise PBX as a third-party service provider takes care of maintenance, upgrades, and other things. So the businesses can avoid the high costs of in-house installations and regular maintenance, which makes this highly cost-effective.
• Flexibility: Cloud PBX allows flexibility to your organization so they can use the updated calling features, add more phone lines and agents. Without spending a dime in hardware, and without any issue. You can also combine your current hardware with the Cloud PBX. Any user can be easily added or removed by the admin.
• No Downtime: Virtual PBX systems are insulated from frequent downtime as they housed on the cloud. This helps prevent mishaps caused due to electrical or physical wire-related issues.

Cloud PBX Features

The features of Cloud PBX are no call cost, call transfers, interactive voice menus (IVR), call recording, voicemails, call queue, call conference, call monitoring, voicemail transcription, online user-interface, call whisper, call barge, automated call distribution and much more.

Top Five Cloud PBX Providers

1. Dialpad
2. RingCentral
3. Jive
4. Nextiva
5. Zoom Phone

Installing a cloud PBX is normally simple and quick; it requires software or pre-built web applications. This process only takes a few hours or less than one day to create the entire setup. As long as you have a reliable internet connection, you can install and use these systems anywhere in the world. Cloud PBX systems cost between $ 10 to $ 50 per month/user. Pricing ups and downs might depend on the features also.

Cloud PBX systems are the future of telecommunications, which is cost-effective, simple to use, and help you run your business better, and we highly recommend this system to help your business.